Kinetica Support
Find us on
Slack
Kinetica's Community Slack group is also monitored by Kinetica Geniuses. Post questions 24/7.
Ask a Question Anytime
Web based chat is available throughout this site, the documentation, and within Kinetica Cloud. We do our best to answer your questions promptly.
Enterprise Assistance
Access to Support Portal?
New Support User?
To get an account, please send an email to support@kinetica.com with the subject “New Account” including the following information:
- Full Name
- Organization
- Phone Number
- Kinetica Account Representative Name
Existing Support User?
* The Kinetica Support Portal is reserved for customers with a valid Enterprise License.
For Trial Edition Support please go to Kinetica Forum.
Rapid Response
Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets.
Tickets can be submitted by email or through the Kinetica Support Portal.
Training Workshops
Take advantage of customized workshops to get your team up to speed and productive. The 'Quick Start' and 'Art of the Possible' workshops will open new doors to performant analytics.
Kinetica Experts
Kinetica Engineers can accelerate your project with expert guidance or hands on assistance. Learn from the experts the potential of Kinetica - real time, temporal, geospatial, graph, vector search, and language to SQL analytical techniques.
Kinetica offers three tiers of support that align with your business needs.
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Community Slack Support | |||
| Access to Kinetica Knowledgebase | |||
| Access to Kinetica Support Portal | - | ||
| Response SLAs | - | ||
| Support in your local timezone | - | ||
| Coverage off-hours and weekends | - | - | |
| Follow-the-sun case management | - | - | |
| Shorter response SLAs | - | - | |
| Monthly incident reporting | - | - | |
| Quarterly health check and service review | - | - |
Support services are covered by our Support Services Agreement